FAQ

Shipping & Delivery

Where do you ship?
We currently offer standard online shipping within the United States only.

How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Saturday, after payment has been confirmed. Orders placed after 3:00 PM Pacific Time (PT) may be processed on the next business day.

What is the delivery transit time?
Standard delivery generally takes 3–7 business days, Monday through Saturday, after the order has been processed and shipped.

How much does shipping cost?
Standard shipping is free for qualifying orders within our United States service area.

Which carriers do you use?
Orders may be shipped through USPS, UPS, or FedEx. Tracking information is provided once the tracking information becomes active and available.

Returns & Refunds

What is the return window?
Customers may request a return within 30 calendar days of delivery.

What are the return conditions?
Returned items must generally be unused, in their original condition, free from damage, stains, odors, or signs of use, and include the original packaging and tags or labels where applicable.

Who pays for return shipping?
Customers are responsible for return shipping costs for eligible returns, except where the return is due to an incorrect, damaged, or defective item confirmed to be our error.

Is there a restocking fee?
No standard restocking fee is charged for eligible returns.

How long do refunds take?
Approved refunds are processed to the original payment method within up to 10 days after the return is approved.

Payments & Security

What payment methods are accepted?
We accept American Express, Diners Club, Discover, JCB, Mastercard, and Visa.

What currency are your prices listed in?
All prices are listed in U.S. Dollars (USD).

Is my payment secure?
Payment information is processed through secure payment infrastructure. We do not directly store customers' full payment card details.

Contact & Support

Store Name: LED Grow Lights
Address: 14416 Hamlin St Ground Floor Office 107, Van Nuys, CA 91401, United States
Phone: +1 424-387-9123
E-mail: info@ledgrowlights.us
Opening Hours: (GMT-08:00) PT
Monday to Saturday: 10 AM to 7 PM
Sunday: Closed
Response Time: We respond within 24 hours.