Refund policy
LED Grow Lights provides customers with a clear understanding of our return and refund process before making a purchase.
Return Window
Customers have 30 calendar days from the date of delivery to request a return.
The return request must be submitted within this 30-day return period.
Return Eligibility
To be eligible for a return, an item must be unused, in its original condition, free from damage, stains, odors, or signs of use, returned with original tags or labels attached where applicable, and returned with the original packaging.
Specific products may have additional return conditions clearly stated on the applicable product page.
Non-Returnable Items
Customized or specially made-to-order products are not eligible for return unless the item arrives damaged, defective, or incorrect.
If an item is non-returnable, the restriction will be clearly stated on the product page before purchase.
Customers must contact us before sending an item back if they are unsure whether the item qualifies for a return.
How to Request a Return
To request a return, contact us by phone at +1 424-387-9123 or by email at info@ledgrowlights.us.
Please provide your order number, customer name, email address used for the order, the items you wish to return, the reason for the return, and relevant photographs when applicable.
We will review your request and provide return instructions after determining whether the item qualifies for a return.
Do not send merchandise to our business address without receiving return instructions, as the correct return destination may depend on the order.
Return Shipping Cost
Return shipping fee: Customer responsibility.
Customers are responsible for the cost of shipping an eligible return back to us unless the return is due to an incorrect, damaged, or defective item confirmed to be our error.
Returns for Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.
Please provide your order number and photographs or other relevant information so that we can review the issue.
If the issue is confirmed to be an error on our part, we will provide an appropriate resolution, which may include a replacement or a full refund.
Return Inspection
Returned merchandise is inspected after it is received.
A refund may be denied if the returned item does not satisfy the return conditions stated above or shows signs of use, damage, alteration, or other conditions that make it ineligible for return.
Refund Processing
After an eligible return is received and approved, the refund will be processed directly to the original payment method used to place the order.
Refund processing time: Up to 10 days after the return is approved.
The time required for the refund to appear in the customer's account may vary depending on the customer's bank, credit card company, or payment provider.
Restocking Fee
Restocking fee: Free / No standard restocking fee.
LED Grow Lights does not charge a standard restocking fee for eligible returns.
Exchanges
If an exchange is available for the specific item, customers must contact us before returning the product.
Availability of an exchange depends on inventory, product specifications, model, and availability.
If an exchange is not available, the customer may return the original item if eligible and place a new order for the desired product.
Return Deadline
Returns must be requested within 30 calendar days after delivery.
Items returned after the applicable return period are not accepted unless otherwise required by applicable law.
Refund Method
Approved refunds are issued to the original payment method used to place the order.
We do not change the refund method without explicit customer authorization.
Return Policy Changes
Any changes to this Refund & Return Policy will be posted on this page with an updated effective date.
Customers are encouraged to review this policy before making a purchase.
Contact Details
Store Name: LED Grow Lights
Address: 14416 Hamlin St Ground Floor Office 107, Van Nuys, CA 91401, United States
Phone: +1 424-387-9123
E-mail: info@ledgrowlights.us
Opening Hours: (GMT-08:00) PT
Monday to Saturday: 10 AM to 7 PM
Sunday: Closed
Response Time: We respond within 24 hours.