Shipping policy
At LED Grow Lights, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping, delivery times, tracking, and possible delays.
1. Shipping Locations
We currently ship orders within the United States only.
We do not currently offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–2 business days, Monday through Saturday, after payment has been successfully confirmed.
Orders placed after 3:00 PM Pacific Time (PT) may be processed on the next business day.
Processing time refers to the time required to prepare your order for shipment and does not include transit time.
3. Shipping & Delivery Time
Standard shipping transit time is generally 3–7 business days, Monday through Saturday, after your order has been shipped.
The estimated total delivery time, including order processing and transit, is approximately 4–9 business days.
Delivery times are estimates and may vary depending on the shipping destination, carrier operations, weather, holidays, or other circumstances beyond our control.
4. Shipping Cost
We offer free standard shipping for qualifying orders within our U.S. service area.
Any applicable shipping charges, if shown, will be displayed at checkout before you complete your purchase.
5. Shipping Carriers
Depending on the destination and order, shipments may be delivered by:
- USPS
- UPS
- FedEx
We may select the carrier based on availability, destination, package requirements, and service efficiency.
6. Order Confirmation & Shipping Confirmation
After placing your order, you will receive an order confirmation email containing your order details.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Tracking information may take some time to become active after the carrier receives and scans the package.
7. Tracking Your Order
When tracking information is available, you can use the tracking link provided in your shipping confirmation email.
Please allow up to 24 hours for tracking information to appear or update after shipment.
If your tracking information has not updated for an extended period, please contact us so we can assist you.
8. Delivery Delays
Although we work to meet the estimated delivery times above, delays may occasionally occur due to circumstances outside our control, including:
- Severe weather
- Carrier delays or service disruptions
- Holidays and peak shipping periods
- Incorrect or incomplete shipping addresses
- Transportation or operational issues
- Other events beyond our reasonable control
If your order is delayed, we will make reasonable efforts to assist you and provide available tracking information.
9. Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier.
If you still cannot locate the package, please contact us as soon as possible with your order number and tracking information.
If a package is confirmed as lost in transit, we will work with the applicable carrier to investigate the shipment and determine the appropriate resolution.
10. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice that your shipping address is incorrect, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order is shipped, but we cannot guarantee that changes can be made after shipment.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
11. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Store Name: LED Grow Lights
Address: 14416 Hamlin St Ground Floor Office 107, Van Nuys, CA 91401, United States
Phone: +1 424-387-9123
E-mail: info@ledgrowlights.us
Opening Hours: (GMT-08:00) PT
Monday to Saturday: 10 AM to 7 PM
Sunday: Closed
Response Time: We respond within 24 hours.